refunds and returns policy

Good Country Hemp values customer satisfaction. The following Refunds and Returns Policy applies to all Good Country Hemp customer orders. If you have questions or concerns regarding this statement, contact us at +61 8 8752 1307.

If for any reason you are not completely satisfied with your purchase we will give you a 10 working days money-back guarantee from the time you receive the goods. Please email us at within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Good Country Hemp will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Orders given free freight will typically be shipped via Ground (AusPost or TNT).

Our logistics experts determine the quickest, most efficient route to get you your product as quickly as possible. Having said that, there will be cases where some items will have to be shipped cross country and require 2-3 business days of shipping. For orders outside of Australia, International shipping rates apply.